Your Bridge to Better Poker Decisions
Pinoy Poker Games is designed to be more than just a list of sites. We are your research partner and quality-control filter for online poker in the Philippines. This contact page exists to make sure the information flow goes both ways: we help you, and you help us keep everything accurate.
What This Contact Page Is For
Think of us as the hub. You feed us real-world data from your play, and we refine our rankings and alerts for everyone. Here is exactly what we can and cannot help with.
We can help with:
- Verifying whether a bonus listed on our Top page is still active
- Explaining confusing terms like wagering requirements, rollover, or game weight contributions
- Investigating a complaint about a site we recommend (slow payouts, unfair terms, etc.)
- Considering a new poker room or app for our next ranking update
- Correcting outdated information on any of our pages
We cannot help with:
- Accessing your account at any poker room (we are not the operator)
- Forcing a site to process your withdrawal
- Providing legal advice about online gambling in your specific area
- Offering poker coaching or strategy advice
- Sending you direct rakeback or bonus codes beyond what is published
Please respect these boundaries. They allow us to focus on what we do best: maintaining the most accurate, useful poker comparison for Filipino players.
Frequently Asked Contact Questions – Read Before Emailing
We receive dozens of messages each week. Most fall into a few common categories. Reading these answers may solve your issue instantly, saving you from waiting for a reply.
The bonus I clicked on looks different than what you described. Why?
Bonuses change without notice. Poker rooms update their offers daily. We do our best to keep the list current, but sometimes a promotion expires before we can update it. If you spot a discrepancy, please email us with the site name and what you see. You will be helping every other reader.
I signed up through your link but did not get the bonus. What went wrong?
Common reasons include:
- You already had an account at that room (most welcome bonuses are for new players only)
- You did not enter a required bonus code during deposit
- You deposited using an excluded payment method (some e-wallets or cards do not qualify)
- The minimum deposit amount was not met
Check the site’s bonus terms first. If everything looks correct, contact their support team directly. They have access to your account history. We cannot see your personal account or deposits.
A site on your list took my deposit but will not let me withdraw. Can you help?
First, read their withdrawal policy carefully. Many rooms require you to wager your deposit and bonus a certain number of times before cashouts are allowed. If you have met all requirements and they still refuse, email us with:
- The site name
- A timeline of events
- Any messages you received from their support team
We cannot guarantee a resolution, but we will investigate. If the site is acting unfairly, we may remove them from our rankings to protect other players.
I found a mistake in your article. How do I report it?
Email support@pinoypokergames.com with the specific page URL, the incorrect information, and what it should say. We appreciate factual corrections and will update within 48 hours whenever possible.
Do you have alerts for new bonuses?
Not yet. We are working on an email alert system for major bonus changes and overlay-heavy tournaments. For now, the best way to stay updated is to bookmark our homepage and visit regularly. We update the Top list weekly, sometimes daily.
Can I trust the sites you recommend?
We only list rooms that meet our minimum standards: multiple years online, active player communities, and reasonable bonus terms. However, no online poker room is perfect. Always start with a small deposit to test withdrawals before committing larger amounts. Read every bonus term yourself. Our research is a starting point, not a guarantee.
Official Contact Methods
Use the appropriate channel below. Emails sent to the wrong address will take longer to reach the right person.
- Website: https://pinoypokergames.com/
- General Inquiries, Bonus Reports, and Site Complaints: support@pinoypokergames.com
- Response time: 24 to 48 hours on weekdays. Slower on weekends and Philippine holidays.
- Poker Room Partnerships and Advertising: partners@pinoypokergames.com
- Response time: 2 to 5 business days. Please include your site name, licensing jurisdiction, and target markets in the first email.
Our Response Guarantee
We take your time seriously. Here is what you can expect:
- Every legitimate email receives a human reply. No automated nonsense.
- If we cannot answer your question, we will tell you honestly and point you toward someone who can.
- If you report an outdated bonus or a broken site feature, we will investigate and update the page within 48 hours.
- If you send threats, abuse, or spam, we will ignore and block you.
Before You Contact Support at a Poker Room
Many issues are faster to resolve directly with the site where you play. Use our contact form only after you have tried these steps:
- Read the site’s FAQ page. Most common questions are answered there.
- Check your email for the site’s initial welcome message. It often contains bonus terms and support links.
- Use the site’s live chat feature if available. This is almost always faster than email.
- Search online forums to see if other players are having the same issue.
If those steps fail, then email us. We will do our best to help or to warn others if a site is behaving badly.
Stay Connected While You Wait
We may take up to two days to reply. While you wait, make sure you are not missing any current value.
Review the latest Top list to see if a better bonus has launched since your last deposit.
Compare the best Pinoy poker bonuses side by side. The highest number is not always the best value. Look at wagering requirements and game restrictions.
Bookmark the homepage. Check back every week. New promos appear constantly, and old ones expire. We track both so you do not have to.
Thank You for Helping the Community
Every accurate tip, every correction, every complaint you share makes Pinoy Poker Games more reliable for the next player. This is a community project as much as a review site. We appreciate you being part of it.
Now go find your next winning table. And if something looks wrong along the way, you know where to find us.
